Refund & Cancellation Policy

· All AKMSign subscription payments are non-refundable.

· There are no prorated refunds for unused subscription time.

· Disabling automatic renewal does not generate a refund.

· Downgrading a plan does not generate a refund or a credit.

· AKMSign provides no self-service refund function.

Nothing in this policy limits any right that cannot legally be excluded under applicable law. Refunds or payment reversals required by law, by Paddle, by payment networks, or through a valid dispute or chargeback process are handled accordingly.

You can cancel from Billing → Cancel subscription inside your workspace. Cancelling stops the next renewal charge.

Your paid subscription stays active until the end date shown on the Billing screen. Access is not cut off at the moment you cancel.

Before the scheduled cancellation takes effect, you can resume automatic renewal from the Billing screen, where the subscription state permits it. The subscription then continues as normal.

A downgrade is scheduled for the next applicable billing period. Your current plan continues until then, and no immediate refund or credit is issued.

Before an upgrade is processed, AKMSign shows a preview of the financial impact — the new recurring price, any proration and the amount due immediately. The change is only executed after you explicitly confirm that amount.

When a paid subscription ends, the workspace enters a read-only retention window of 90 days. An expired unpaid trial has a read-only retention window of 30 days.

During retention you can still sign in and download the documents and records you are permitted to access, but paid write actions such as sending documents for signature are restricted. Starting a subscription during that window restores normal access without data loss.

After the retention window, the workspace becomes eligible for deletion. Full details are in the Terms of Service and the Privacy Policy.

Billing and subscription questions can be sent through the contact form using the "Billing & subscription" category, or by email to support@akmsign.com.